Zeno Office Solutions
  • Jacksonville Logistics
  • Jacksonville, FL, USA
  • Commensurate with experience
  • Hourly
  • Full Time

Full Benefit Program including 401K

The Delivery and Install Driver provides warehouse and delivery support to a small branch location and assists with the set up and installation of machines as required. Will be responsible for performing the following duties including: warehouse receiving, shipping and unboxing of equipment and for delivery loads, transports, delivers, installs, and removes equipment as business needs demand.


Warehouse and Delivery
• Conducts a daily delivery truck maintenance check for operation and safety.
• Reviews and verifies order information and on paperwork and pulls and assigns inventory to complete the order.
• Unboxes equipment as needed and stages equipment for shop setup prior to delivery
• If required, setups machines following Standard Operating Procedures (SOPs)
• Checks paperwork on top of all machines to be loaded, verifies model number, serial number, and all serialized and non- serialized equipment is correct
• Prepares equipment for delivery including shrink wrapping equipment, copies placed on top of machines any manuals, CD's are included
• Loads and secures all equipment on to truck using protective foam, blankets, cardboard corners, and proper strapping to ensure no damage to equipment.
• Confirms delivery, pickup and/or movement with customer prior to delivery. Verify address. Records any special instructions or directions.
• Notifies Branch Admin. and coordinates delivery with sales and service.
• Drives truck to deliver equipment and products to customer's location.
• Locates customer contact and notifies customer of arrival time.

Equipment Install at delivery:

• Unloads and safely take equipment to designated area. This may include pushing, pulling utilizing dollies and/or stair climbers.
• Be aware of any carpets, flooring, tight corners, marks or damage on the customer facility and communicate to the customer ahead of time.
• Assembles equipment.
• Powers up unit and runs test copies.
• Provides customer with startup equipment training.
• Obtains customer signature and date.
• Contacts appropriate sales representative and CSR.
• Equipment De-install:
o Verifies and records model number, serial number, serialized accessories and "end meter reads".
o Marks manuals/CD and consumables with yes or no.
o Removes equipment from customer's facility and loads and secures equipment on truck as
o detailed above.
o Obtains customer signature and date.
o Contacts appropriate sales representative.
• Organizes and completes all required paperwork per delivery and turns in to Office Coordinator.
• Unloads and tags all returned items in organized fashion in branch warehouse.
• Maintains control of equipment and supplies inventory at branch location
• Occasionally drives to other branch locations to pick up and deliver equipment.
Set Up & Assembly (if required )
• Gathers parts, sub-assemblies, tools and materials based on equipment specifications and requirements.
• Learns the warehouse locations for set-up equipment and accessories.
• Completes all required paperwork for the assigned equipment set-ups on a daily basis.
• Reviews the hardware and software release levels for each model being set-up. Confirm and upgrade release levels when necessary.
• Assists with cleaning the service and warehouse area in order to maintain a professional and organized environment.
• Learns necessary OMD processes.
• Prepares machines for shipment.
• Other duties as assigned.


• High School diploma or equivalent is required.
• Technical certification preferred
• Experience in the office products or similar industry a plus.
Skills, Specialized Knowledge and Abilities:
• Strong customer service and communication skills.
• Strong attention to detail, strong planning and organization skills
• Detail-oriented with the ability to work independently as well as collaboratively in a team setting with peers and colleagues in a cross functional setting
• Must be a self-starter, able to prioritize and handle multiple tasks and ability to meet strict deadlines and perform under pressure in a fast-paced work environment.
• Good problem solving and troubleshooting skills
• Able to read, understand and follow company Standard Operating Procedures (SOPs) and guidelines
• Ability to maintain regular attendance and punctuality requirements
• Must be able to work overtime (including evenings and weekends) as necessary to support departmental efforts
• Strong organizational skills, meets productivity standards, completes work in an efficient and timely manner
• Quality focused and demonstrates strong attention to detail
• Adapts to changes in the work environment. Able to deal with frequent changes, delays or unexpected events.
• Follows all safety and securities procedures, uses equipment and materials properly including delivery vehicle and forklift.
• Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully out relevant information.
• Conserves organizational resources
• Valid driver's license with excellent driving record.

Requirements (Physical, Mental, Environmental Demands):
• Must be able to hear auditory alarms, speak, concentrate, analyze and solve complex issues throughout the course of the work day
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to read and comprehend technical documents and instructions throughout the course of the work day such as safety rules, installation instructions and procedure manuals, manufacturer assembly instructions.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to stand, walk, stoop, kneel, crouch or crawl throughout the course of the work day
• Must regularly be able to lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally push and/or move up to 100 pounds.
• May be required to work outside normal business hours including evenings and/or weekends


Zeno Office Solutions is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.

Zeno Office Solutions
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